The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include: | bankers and fund managers fund providers institutions internal and external property groups owner-occupiers private investors. |
Client expectations may relate to: | immediate capital gains long-term capital gains. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelines business and performance plans complaint and dispute resolution procedures goals, objectives, plans, systems and processes legal and ethical requirements and codes of practice mission statements and strategic plans OHS policies, procedures and programs policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals. |
Information may relate to: | required and projected cash flows existing client risk management strategies individual investment preferences and aversion or tolerance to risk other client details, such as employment security, and likely events and their impact on the client relevant personal, financial and business details taxation obligations. |
Client profile may include: | client current and proposed operating environment, assets and systems details of client needs and objectives for income, security, liquidity and time period. |
Legislative requirements may be outlined and reflected in: | Australian standards general duty of care to clients home building requirements privacy requirements relevant federal, and state or territory legislation that affects organisational operation, including: anti-discrimination and diversity environmental issues EEO industrial relations OHS relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law strata, community and company titles tenancy agreements trade practices laws and guidelines. |
Sources of property market information may include: | consultants industry and organisational databases information services press clippings published industry data, including industry indices third parties trade journals. |
Communication techniques may include: | active listening clear, legible writing maintaining eye contact non-verbal communication, including body language and personal presentation speaking clearly and concisely using appropriate language and tone of voice using open and closed questions. |
Comparative market data may include: | best practice information national and international benchmarking inter-organisation comparison data. |
Industry benchmarks may include: | discounted cash flow employment rates industry association performance index inflation rate internal rate of return life cycle costing published vacancy factors tenancy mix. |
Market conditions may include: | availability of alternatives business confidence economic conditions level of competition. |
Analysis: | may be: explorative, descriptive, causative or predictive quantitative and qualitative |
| may include: basic statistical analysis critical analysis mathematical calculations problem solving. |
Specialist advice may be sought from: | architects bankers and financiers business consultants land economists members of industry associations other developers planners real estate agents solicitors taxation and accounting practitioners valuers. |
Business equipment and technology may include: | computers data storage devices email facsimile machines internet, extranet and intranet photocopiers printers scanners software applications, such as databases and word applications. |
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